• Only use your account for the product and services it was approved for. For example, you have a retail shop, you are not allowed to run a credit card for a used car you are selling.
• It is not allowed for you to use your personal or business credit card to put funds in your checking account.*
• Don't "loan" your account to another business. For example, the roofing business next door needs to run one transaction thru your account.*
• If you need to refund a purchase and a credit card was used, refund back to the same credit card. Store credit is OK, however must be a written policy disclosed to the cardholder at the time of purchase. Do not give cash or a check.*
• If you move and have a new business address, let us know so we can maintain the correct info with the card brands. Also, we might need to update the header of the receipt.*
• If you are selling your business, let us know BEFORE the closing so we can have a new account set up with the new owner and properly close your account. 
• If you closing your business, let us know. Any billing will continue until the account is closed.
• If you are a retail business and need to manually enter a card there are certain rules you must follow.* Let us know if you are not sure.
• If your account is a card not present account, always input the billing address, zip card, and the CVV at the time of sale. Look for the response to see if all the info matches. This helps to prevent fraud and helps should there be a dispute due to fraud.
• Be suspicious of large orders that are shipped to an out-of-town address. Many times it could be a fraud and a stolen credit card involved. Just because there is an approval is no guarantee it is legit.

 
*Per requirements of the card brands.

We are here to help you should you have questions about Best Practices or anything related to Point Of Sale systems or credit card processing solutions. Give us a call at 904-638-8804​

We posted back in January 2021 “Protect Your Business Against Disputes and Charge Backs” Click here to view previous post. 

Since then we continue to see chargebacks / disputes increasing for all types of merchants. While it’s impossible to avoid charge chargebacks / disputes entirely, the good news is there are simple steps you can take to reduce the number of chargebacks / disputes your business receives and protect your profits. We outline what to do if you receive a chargeback / disputes and the actions you can take to reduce their occurrence.

As a business there are many things to be careful of when entering into contracts and agreements.  Equipment Leasing might be on the top 10 list of shady deals or a Rip Off! Typically this involves a credit card terminal or other devices like a Clover Mini or Clover Flex.  It may also be a Point-of-Sale System. These equipment leases are NON CANCELABE for the term of the agreement!

This post is about how many processors use PCI as a way to charge you a fee and increase their revenue.  

PCI stands for “payment card industry” and it’s the first half of the acronym PCI-DSS. The second part stands for “data security standards.” While you may see the full term PCI-DSS, it’s more common to see just “PCI.” However, it refers to the same set of standards.

Fraud detection should be top of mind for every business, but particularly for those selling online. Start protecting your ecommerce business today with the following easy-to-implement fraud prevention tools and tips.

Let’s understand Interchange.  Interchange or Interchange Reimbursement is a fee charged by the card brands that the acquirer* pays to the card issuing bank on each sales transaction. Interchange Reimbursement is published information. 

Every year just with the Day Light Savings time Visa, MasterCard, Discover and American Express will make adjustment to the interchange reimbursement tables. Last year these major card networks decided, amid the pandemic, to hold off on adjusting interchange fees until April of 2021. What make this year stand out is the amount of the increase. Some estimates are a 20% increase for some business types.