Reminders & Best Practices

• Only use your account for the product and services it was approved for. For example, you have a retail shop, you are not allowed to run a credit card for a used car you are selling.
• It is not allowed for you to use your personal or business credit card to put funds in your checking account.*
• Don't "loan" your account to another business. For example, the roofing business next door needs to run one transaction thru your account.*
• If you need to refund a purchase and a credit card was used, refund back to the same credit card. Store credit is OK, however must be a written policy disclosed to the cardholder at the time of purchase. Do not give cash or a check.*
• If you move and have a new business address, let us know so we can maintain the correct info with the card brands. Also, we might need to update the header of the receipt.*
• If you are selling your business, let us know BEFORE the closing so we can have a new account set up with the new owner and properly close your account. 
• If you closing your business, let us know. Any billing will continue until the account is closed.
• If you are a retail business and need to manually enter a card there are certain rules you must follow.* Let us know if you are not sure.
• If your account is a card not present account, always input the billing address, zip card, and the CVV at the time of sale. Look for the response to see if all the info matches. This helps to prevent fraud and helps should there be a dispute due to fraud.
• Be suspicious of large orders that are shipped to an out-of-town address. Many times it could be a fraud and a stolen credit card involved. Just because there is an approval is no guarantee it is legit.

 
*Per requirements of the card brands.

We are here to help you should you have questions about Best Practices or anything related to Point Of Sale systems or credit card processing solutions. Give us a call at 904-638-8804​