Reminders & Best Practices
*Per requirements of the card brands.
We are here to help you should you have questions about Best Practices or anything related to Point Of Sale systems or credit card processing solutions. Give us a call at 904-638-8804
Chargebacks & Disputes Rising
We posted back in January 2021 “Protect Your Business Against Disputes and Charge Backs” Click here to view previous post.
Since then we continue to see chargebacks / disputes increasing for all types of merchants. While it’s impossible to avoid charge chargebacks / disputes entirely, the good news is there are simple steps you can take to reduce the number of chargebacks / disputes your business receives and protect your profits. We outline what to do if you receive a chargeback / disputes and the actions you can take to reduce their occurrence.
White Glove Service
Have you ever noticed it seems like most companies don’t want you to call them? When you go to their website the phone number is almost impossible to find! It would seem that they don’t want their contact number to be located easily. After several maneuvers of verification and hold you finally reach a live customer service individual, only to then be transferred to yet another. The whole endeavor can be most frustrating!⠀
With our service we are your dedicated contact. We offer white glove service! After your business has been boarded, we continue to support you. We can help you with bank changes, address changes, credit card dispute and more. If you need to talk about your statement we are here to help you and answer your questions. Best of all there are no phone tree to go through. We are available, by phone, email and text. It’s called SERVICE after the sale and we mean it!⠀
As a business there are many things to be careful of when entering into contracts and agreements. Equipment Leasing might be on the top 10 list of shady deals or a Rip Off! Typically this involves a credit card terminal or other devices like a Clover Mini or Clover Flex. It may also be a Point-of-Sale System. These equipment leases are NON CANCELABE for the term of the agreement!
This post is about how many processors use PCI as a way to charge you a fee and increase their revenue.
PCI stands for “payment card industry” and it’s the first half of the acronym PCI-DSS. The second part stands for “data security standards.” While you may see the full term PCI-DSS, it’s more common to see just “PCI.” However, it refers to the same set of standards.
August 11th, 2021
Fraud detection should be top of mind for every business, but particularly for those selling online. Start protecting your ecommerce business today with the following easy-to-implement fraud prevention tools and tips.
Let’s understand Interchange. Interchange or Interchange Reimbursement is a fee charged by the card brands that the acquirer* pays to the card issuing bank on each sales transaction. Interchange Reimbursement is published information.
Interchange Update April 2021
Every year just with the Day Light Savings time Visa, MasterCard, Discover and American Express will make adjustment to the interchange reimbursement tables. Last year these major card networks decided, amid the pandemic, to hold off on adjusting interchange fees until April of 2021. What make this year stand out is the amount of the increase. Some estimates are a 20% increase for some business types.
We are seeing disputes on the increase recently, which is why we want to bring up this subject and provide info to help protect your business. Although chargebacks and disputes are an unwelcome part of business operations, you can minimize the chances that you’ll be impacted by this growing hazard. Using a “broad brush”, there are four basic reasons why a business might see a dispute/chargeback.1. Services not provided or merchandise not received
2. Services or product not as described or defective
3. Credit Not Processed
4. Cardholder Reports Fraud
Regardless of the reason, it is very important you have taken steps to protect your business before there is a dispute/chargeback.
First Coast PAYMENTS BLOG
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